RETURNS
Returns
How To Return an Item
There are several types of return - ‘Faulty', 'Damaged' or 'Incorrect. Simply decide which is the relevant type in your case, and see below for details of how to return your item. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty, damaged or incorrect items.
To help you to return an item, we have developed some simple and easy-to-follow guidelines, please click the relevant 'return type' to go to the instructions for that return.
Faulty, Damaged or Incorrect
If the item you received is faulty, damaged or incorrect please e-mail us within 30 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
As you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.
Address to send it to:
Fencingstuff
6 Pilgrims Way
Lovington
Castle Cary
Somerset
BA7 7PT
United Kingdom
Details to include in your package:
• Name
• Address
• Returns Reference Number
• Order Number
• Email Address
• Contact Telephone Number
• Product Name(s)
• Reasons for return
